Heritage Communities Receives 11 Customer Experience Awards for 2025

Communities in Nebraska, Iowa and Arizona receive recognition from Activated Insights 

Omaha, NE – Heritage Communities is thrilled to announce that it has received 11, 2025 Customer Experience Award from Activated Insights. Activated Insights is the leading provider of training, recruitment, retention, experience management and recognition tools to improve and grow long-term and post-acute care organizations. This recognizes Heritage Communities’ outstanding performance in customer experience and solidifies their position in the top echelon of care providers nationwide. 

“It is our pleasure to congratulate Heritage Communities for their well-deserved achievement in winning the Customer Experience Award,” says Bud Meadows, Chief Executive Officer of Activated Insights. “It’s wonderful to see the hard work that Heritage Communities is putting in to provide high-quality care—their effort isn’t going unnoticed. This award allows them to provide proof of quality to potential new clients and caregivers.” 

Qualifying for the Customer Experience Award indicates that Heritage Communities has consistently ranked within the top 15% of care providers across the nation over the past 12 months. This achievement underscores their unwavering commitment to delivering exceptional experiences to residents and their families. 

“Winning the Customer Experience Award in 11 of our 17 communities is more than an achievement —it’s a reflection of the trust and relationships we build every day” stated Erin Albers, VP of Customer Experience. “Each day, our teams show up with purpose, ensuring residents, families, and their colleagues feel valued and supported. When experience leads, lives are enriched.” 

Throughout the year 2024, Heritage Communities engaged residents and their families in monthly telephone interviews. These conversations included open-ended questions and ratings across various categories. Heritage Communities used this feedback to drive continuous improvement in their care. 

“Recognition like this doesn’t happen without teams who truly care. We have taken a strong position to focus on experience at Heritage Communities” said CEO, Farhan Khan. “It has made a real impact on residents, families, and employees alike. We’re proud, but more importantly, we’re committed to raising the bar even higher.” 

The following communities received the distinguished 2025 Customer Experience Award: 

• Heritage Ridge (Bellevue, NE) 
• Orchard Pointe at Arrowhead (Glendale, AZ) 
• Orchard Pointe at Terrazza (Peoria, AZ) 
• The Heritage at College View (Hastings, NE) 
• The Heritage at Fountain Point (Norfolk, NE) 
• The Heritage at Fox Run (Council Bluffs, IA) 
• The Heritage at Legacy (Omaha, NE) 
• The Heritage at Northern Hills (Sioux City, IA) 
• The Heritage at Sagewood (Grand Island, NE) 
• The Heritage at Shalimar Gardens (Fremont, NE) 
• The Heritage at Sterling Ridge (Omaha, NE)