Reviews and Testimonials of The Heritage at Northern Hills

They genuinely care about their residents. My mother was very happy there.

Heritage works with you on all Levels of Care. We have had my mother, father-in-law, and sister-in-law stay at Northern Hills and received all Levels of Care. They are good about keeping residents here instead of sending them off to a nursing home. At times, they seem short handed as all places have been, but work quickly to remeedy that as well as any issues that we’ve had. The food I would say is second to none. I am surprised by their food choices and quality. Activities are exceptional as well. I give them a 4.5 out of 5 and I am tough on grading.

It’s wonderful to go into the buildings and see the same staff with very little turnover. This makes it great for the residents and their needs. Staff are wonderful, caring, respectful, and put the needs of the residents first.

Northern Hills has been nothing short of wonderful to my mother-in-law and our family! Staff as well as the management team are great to work with. To mom, the biggest blessing is that she was able to bring her dog, Louie. It is such a relief to know that my mom, who has some dementia, is treated with respect and dignity.

Working with Kristin and Jeana at Heritage was amazing. They were always so helpful and caring about the clients that live at Heritage. I worked at social services at MercyOne Skilled Unit and it was always very personably working with them. The patients that we had from Heritage were always so ready to return home to the family they have made there. Highly recommend!

I would highly recommend Heritage. The staff are always on task and supportive. They are good about efficiently providing Mom her meds and responding in a timely manner to her requests. Housekeeping of her apartment is excellent. She really enjoyed the Trunk or Treat event they had recently. Sometimes she is not too keen on the meals. Overall, Mom is having a good experience. Staff is very caring and attentive to client needs.

The staff was very gracious in providing temporary furniture for my mother and getting everything set up in a comfortable fashion and then removing the items on the day her furniture arrived. All the residents seemed active and friendly. They allow pets.